Effective Date: September 13, 2025

Journey Forward Counselling (“I,” “my,” or “me”) values your privacy. This Privacy Policy explains how I collect, use, and protect your personal information when you visit my website or use my services.

By using this website, you agree to the terms outlined below.

When you visit or use this website, I may collect the following:

• Information you provide directly: your name, email address, phone number, and any other details you share through contact forms, newsletter sign-ups, or bookings.
   
• Booking information: if you book an appointment through JaneApp, your information is securely collected and stored in that system.
   
• Technical information: cookies, IP address, browser type, pages visited, and other analytics data collected through Google Analytics and Meta Pixel.
   

Your information may be used to:

• Respond to your inquiries or requests.
   
• Book and manage counselling or coaching sessions.
   
• Send you updates, newsletters, or resources if you sign up for them (you can unsubscribe at any time).
   
• Monitor website traffic and improve services through analytics and marketing tools.
   

• Client health and counselling records are managed through JaneApp, a secure platform that complies with Canadian privacy and security standards.
   
• I use appropriate safeguards such as password protection, secure networks, and limited access.
   
• I do not sell or trade your personal information.
   

Your personal information is only shared in limited ways:

• With service providers who help me operate (e.g., JaneApp for booking, email services for newsletters).
   
• As required by law, if disclosure is necessary to comply with a legal obligation or protect safety.
   

• This site uses cookies, Google Analytics, and Meta Pixel to understand website performance and improve marketing.
   
• You can disable cookies in your browser settings if you prefer not to be tracked.
   

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information I hold about you.
   
• Request corrections to your information.
   
• Withdraw your consent to data collection, where applicable.
   

To exercise these rights, please contact me using the details below.

This website may contain links to other websites (e.g., JaneApp, social media). I am not responsible for the privacy practices of these sites.

If you have any questions or requests regarding this Privacy Policy, please contact:

Journey Forward Counselling
Email: melanie@journeyforwardcounselling.ca
Website: www.journeyforwardcounselling.ca